Behind the Scenes at DSU: The Role of a Business Development Coordinator 

At Deaf Services Unlimited (DSU), delivering high-quality interpreting and captioning services takes more than just one team or department; it requires collaboration, communication, and coordination across the entire organization. One role that sits at the center of this work is the Business Development Coordinator. 

As an interdepartmental position, the Business Development Coordinator supports multiple teams, with a primary focus on business development, while also working closely with coordination, operations, and marketing. This role helps ensure that clients, interpreters, and internal teams stay connected and informed every step of the way. 

Serving as the First Point of Contact 

A large part of the day-to-day work begins with answering DSU’s main phone line. As the first point of contact, the Business Development Coordinator responds to inquiries from both new and existing clients, providing clear, professional guidance about DSU’s services. Whether answering questions about scheduling, service types, or next steps, this role helps set the tone for positive and productive client relationships from the very first interaction. 

Supporting New Client Onboarding 

Working with new clients is a key responsibility of the position. The Business Development Coordinator helps guide organizations through the onboarding process, ensuring they understand how to request services, what to expect, and how DSU supports accessibility needs. By offering hands-on support during onboarding, the role helps make the transition from initial inquiry to active scheduling as smooth and efficient as possible. The Business Development Coordinator ensures that new clients are receiving the information that they need in order to secure services and follows up with new clients via email and phone. 

This process also involves acting as a liaison between clients and internal teams, ensuring information is shared accurately and expectations are aligned. 

New to DSU? Reach out to us to learn more about our services! 

Collaboration with the Coordination Department 

Once clients are onboarded, collaboration with DSU’s coordination department becomes essential. To ensure a smooth transition between onboarding and receiving services, the Business Development Coordinator works with the coordination team closely. 

The Business Development Coordinator helps communicate job details, supports scheduling workflows, and ensures that services are set up correctly. This cross-departmental communication plays a critical role in delivering reliable, timely ASL interpreting and CART captioning services. 

Coordination of Jobs 

The Business Development Coordinator continues to support the coordination team beyond onboarding new customers. The Business Development Coordinator supports the coordination team by coordinating urgent requests and coordinating requests as needed. The Business Development Coordinator collaborates with customers to find the right provider for each request.  

Curious about Coordination? Learn more about DSU’s Coordination Process. 

Content Creation and Marketing Support 

Beyond client and provider support, the Business Development Coordinator also plays a role in DSU’s marketing and outreach efforts. The Business Development Coordinator works closely with the Business Development manager to create meaningful and creative content for DSU’s website and platforms. 

This includes writing blog posts for the DSU website and creating content for social media platforms such as Instagram, Facebook, LinkedIn, YouTube, and Pinterest. 

Through thoughtful content creation, this role helps educate audiences, highlight accessibility topics, promote DSU services, and strengthen the organization’s online presence. Collaboration with the business development team ensures that messaging aligns with DSU’s goals and values. 

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Post-Production Services 

DSU offers a wide range of communication access services, including Post-Production ASL interpreting and captioning. Post-Production Services are the addition of ASL interpreting or captioning to a pre-existing video. Post-Production Services make existing recorded content more accessible to Deaf, hard-of-hearing, and neurodivergent viewers. The Business Development Team (Business Development Coordinator and Manager) assists in the coordination and creation of Post-Production Services.  

Learn more about Post-Production Services. 

Working Interdepartmentally at DSU 

What makes the Business Development Coordinator role unique is its interdepartmental nature. Balancing responsibilities across business development, coordination, marketing, and operations requires adaptability, organization, and strong communication skills. By supporting multiple teams, the role helps keep workflows efficient and relationships strong, both internally and externally. 

Supporting DSU’s Mission 

At its core, the Business Development Coordinator role supports DSU’s mission of providing accessible, reliable communication services for Deaf, Hard-of-Hearing, and DeafBlind individuals. From answering the first phone call to coordinating services, collaborating with providers, and sharing meaningful content, this position plays an important part in DSU’s continued growth and commitment to accessibility. 

Q&A 

1. What does a Business Development Coordinator do at Deaf Services Unlimited? 

A Business Development Coordinator at Deaf Services Unlimited (DSU) supports client growth, onboarding, and internal collaboration to ensure accessible communication services are delivered efficiently. The role includes answering client inquiries, onboarding new organizations, coordinating service requests with internal teams, onboarding ASL interpreters and CART captioners, and creating marketing content to promote accessibility services. 

2. How does Deaf Services Unlimited onboard new clients for interpreting and captioning services? 

Deaf Services Unlimited provides a guided onboarding process for new clients. A Business Development Coordinator works directly with organizations to explain service options, scheduling procedures, pricing structures, and accessibility best practices. This ensures clients can quickly and confidently begin requesting ASL interpreting and CART captioning services. 

3. What role does business development play in accessibility services? 

Business development in accessibility services helps expand access to communication for Deaf, Hard-of-Hearing, and DeafBlind individuals. At DSU, business development involves building relationships with clients, educating organizations about ADA compliance and communication access, onboarding qualified interpreters and captioners, and promoting awareness through digital marketing and community outreach. 

4. How are ASL interpreters and CART captioners onboarded at Deaf Services Unlimited? 

ASL interpreters and CART captioners are onboarded through a structured process that ensures compliance, professionalism, and service quality. The Business Development Coordinator assists new contractors with required documentation, onboarding steps, and internal procedures so they can begin accepting assignments and providing accessible communication services through DSU. 

5. Why is interdepartmental collaboration important in interpreting and captioning services? 

Interdepartmental collaboration ensures seamless service delivery. At DSU, the Business Development Coordinator works closely with coordination, marketing, and operations teams to communicate job details, onboard clients and contractors, and support scheduling workflows. This teamwork helps maintain accuracy, timeliness, and high service standards in ASL interpreting and CART captioning services.