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Pay NowThank you for choosing DSU! Invoices are processed per booking and will be sent to you directly via email for review and payment within 7 days of the completion of your booking. Please have your invoice number ready.
Please be aware that all payments made with a credit card will incur a 3% transaction fee at the time of payment. This fee will automatically be added to your total.
We appreciate your understanding and thank you for your prompt payment!
Know Before You Pay
You’re in good hands.
We know that invoices can sometimes raise questions, especially with different service types and formatting based on our system. This guide is here to walk you through what you’re seeing and why — so you can feel confident and informed when reviewing your DSU invoice. Heads up! Line items on invoices may not appear in time order. This is due to how our system batches them, but totals are always accurate.
Reading an Invoice
Here are the key components you’ll find on your invoice:
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Date of Service
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Booking and Job Numbers (these match your confirmation emails)
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Time (listed in the description, then converted to units)
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Team size (you may see duplicate line items when more than one interpreter or captioner is involved)
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Rate
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Amount (subtotal for the service)
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Reference Notes (e.g., cancellations, tiered pricing)
Your Invoice Explained
Understanding Service Types
While the description column on your invoice will always say “Interpreting ASL/English”—since our system categorizes all language access services this way—the service type listed on the left-hand side in your appointment and booking details will indicate the specific service provided. The services types you may see include CART (CART Captioning), 3rd Party Video (Video Remote Interpreting), and On Site Interpreting (In-person interpreting services.) The Units column reflects the number of providers assigned to that booking.
Tiered VRI Pricing (a.k.a the “Cliff”)
For VRI (Video Remote Interpreting) assignments that are longer than 1 hour, you will see what we refer to as a “cliff” on your invoice. This simply means we use a tiered pricing model. The first hour is billed at a higher rate. Any additional hours are billed at a lower hourly rate. In the invoice example, you’ll see the first hour listed at one rate, followed by a second line showing the remaining hours at a reduced rate. Both lines are part of the same VRI booking.
Premium & Specialized Rates
Some bookings may include premium rates, which appear as separate line items on your invoice. These typically apply to after-hours services (labeled as Premium), holiday interpreting, or specialized services like legal or medical assignments. All premium or specialized charges will be itemized clearly when they apply.
48-Hour Cancellation Policy
Appointments canceled or changed with less than 2 full business days’ notice are still billable in full. You’ll be billed for the scheduled time or service minimum—whichever is greater—plus any reserved travel time. These canceled appointments will be clearly labeled on your invoice as cancellations. Evening and weekend cancellation requests are processed the next business day at 8:00 AM Central. Recurring services cancelled with less than a 2 week notice of cancellation will result in billing for two weeks of service.
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