• Cancellation Policy: Services that are canceled or changed less than 2-business days in advance (excluding holidays) of the start time of the appointment will be billed for the amount of time scheduled, or the service minimum, whichever is greater.
• Services will be coordinated upon receipt of your request and are considered confirmed upon our email confirmation. 
• Requests or cancellations received between the hours of 5:00 p.m. - 8:00 a.m. Central Time will be considered received at 8:00 a.m. the next business day. 
• Providers will be released from assignment if customer or client does not arrive within 30 minutes of scheduled time. 
• Any invoice not paid within 30-days of receipt shall incur finance charges at 1.5% per month. 
• Rates subject to change with 30-days’ notice. 

$125 / hour 

• There is a 2-hour minimum per appointment, per interpreter. Services are billed in quarter-hour increments, thereafter. Rates above are for appointments scheduled between 8:00 a.m. – 5:00 p.m. Monday through Friday. 
• Appointments scheduled between the hours of 5:00 p.m. - 8:00 a.m. Monday – Friday and on Saturday and Sunday will be billed an additional $25 per hour, per interpreter. 
• Appointments scheduled on Federal holidays will be billed an additional $50 per hour, per interpreter. 
• Legal, specialized, or security cleared interpreting services will be billed an additional $50 per hour, per interpreter. 
• Roundtrip travel, when necessary, will be quoted on a case by case basis and will be billed at the same hourly rate as interpreting services.
• For services requested with less than 24-hours’ notice, an Urgent Request Fee of $75 will be assessed per appointment, per interpreter. 

$3.35 / minute

• There is a 30-minute minimum per appointment.
  Teamed assignments (requiring more than one interpreter) or specialized interpreting services (legal, STEM, CDI, security cleared) will be billed an additional $1/minute.
• Same day requests for services will be billed an additional $1/minute.
• Appointments scheduled between the hours of 5:00 p.m. - 8:00 a.m. Monday – Friday, on Saturday and Sunday, or on Federal Holidays will be billed an additional $1/minute.

$160 / hour

• There is a 2-hour minimum per assignment. Services are billed in quarter-hour increments, thereafter. 
• For services requested with less than 24-hours’ notice, an Urgent Request Fee of $75 will be assessed per appointment, per provider. 
• Appointments scheduled after 5:00 p.m. Monday – Friday, and on Saturday and Sunday will be billed an additional $25 per hour, per service provider. 
• Appointments scheduled on Federal holidays will be billed an additional $50 per hour, per service provider. 
• Specialized captioning services (multilingual, security cleared) will be billed an additional $50 per hour, per service provider. 
• For on-site requests, round trip travel will be billed at the same hourly rate as CART services. 

 $375.00 / 0-15 minutes                                         

+ $100.00 for each additional 15 minute increment 

• Pre-payment in full is required for all post production projects.
• Services are billed per provider and/or service performed.
• Rates above reflect length of individual files. Multiple file lengths cannot be combined.
• Projects requiring a completion date less than 5-business days’ from the time of request will incur an Urgent Request Fee of $150.00 per file created.
• Projects require 1-2 weeks to complete. A timeline and expected completion date will be provide for each project requested.
• Unique projects requiring specialized skills or work will receive a customized quote that may differ from the rates listed above. You will be notified upon request if your project qualifies for a custom quote.

The signature below represents authorization on behalf of the company for services and related terms described above.