Insights
all insightsRequest Life Cycle
Requesting communication access services can feel complicated, especially your first time around. We’re here to make things easy.
Whether you are in need of Video remote interpreting, on-site interpreting, or captioning, your request takes this journey. From start to finish, your request becomes access through these steps…
Request Life Cycle
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1
Request Submitted
A request for services is submitted through our website www.deafservicesunlimited.com
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2
Request Processing
The request is received and processed in our system by our Scheduling Team.
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3
Request Coordination
Our Coordination Team receives the request and works to secure and prepare a service provider.
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4
Request Confirmation
Our Coordination Team will provide you with service confirmation via email including all the details of the request once a provider is secured.
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5
Request Fulfilled
The service provider fulfills the request according to the confirmation details.
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6
Request Invoiced
Our Billing Team sends an invoice for services rendered one week after the request is fulfilled via email to pay at your convenience.
Simple, easy, with clear communication along the way. Learn more about our process now!
Q&A
- How do I request interpreting or captioning services?
You submit a request through the organization’s website using the request form. - What happens after I submit a service request?
A scheduling team processes your request and then a coordination team works to match you with a service provider. - How will I know if my request has been confirmed?
Once a provider is secured, you’ll receive a confirmation email with all details of the service. - When is the interpreting or captioning service actually delivered?
The service provider fulfills the request according to the confirmation details you received. - How does billing work after my service is completed?
After the service is fulfilled, an invoice is sent (usually about a week later) to the email you provided.