Logging Into Interpreter Intelligence:

Log into Interpreter Intelligence to accept, decline, view, or close jobs here: Interpreter Intelligence.

In most cases, your username is the email address associated with your Interpreter Intelligence account.

Need to reset your password?

1. On the Interpreter Intelligence login page, select “Did you forget your password?” located on the right side of the screen.

2. Enter your username. Interpreter Intelligence will send a password reset email to the address on file.

3. Open the email and select the link provided to create a new password.

Locked out of your account?
If you are unable to reset your password or are locked out, please email coordinators@deafservicesunlimited.com for assistance.

If DSU provides you with a temporary password, be sure to update your password immediately after regaining access to your account.

If you are logging into Interpreter Intelligence for the first time, both your username AND password will be the email address associated with your Gridcheck account. The password field is case sensitive.

Example: Username: email@emailaddress.com, Password: email@emailaddress.com

Once you login for the first time, you will be prompted to change your password.

DSU’s Interpreter Intelligence token is “dsu.” You will be asked to provide the token when you log into Interpreter Intelligence.

Closing a job in Interpreter Intelligence is the equivalent to submitting an invoice. When you close out an assignment you will be prompted to verify start and end times and add any pre-approved incidentals like mileage or travel time.

Each job you close and invoice for payment comes to DSU for verification and approval.  Once your invoice has been approved, it will be available in your remittances list under the Receivables tab of your Interpreter Intelligence dashboard.  All jobs submitted for payment will be verified on a rolling 2-week basis.  Please check your Payment Schedule PDF for pay dates!

If the rates in your profile are incorrect, please submit a support request to our support team (below) or reach out to your assigned coordinator to discuss a specific assignment.

Closed jobs will only show up on your II Receivables tab once they have been approved by the DSU team. Our billing team reviews remittances once a week so if you don’t see a closed job listed yet, it will appear once it’s been approved.

When coordinating providers for open assignments, DSU will initially reach out to you via an emailed job request. Email requests may be sent to multiple interpreters to gauge availability. Email requests include both “accept” and “decline” buttons, which relay your availability to DSU via the Interpreter Intelligence scheduling platform.

Selecting “accept” lets DSU know that you are available for the assignment, but you may or may not be assigned when you “accept.” If you are assigned and confirmed, the assignment will appear on your Interpreter Intelligence dashboard calendar, and you will receive an emailed confirmation with assignment details.

If you are assigned and confirmed, the assignment will appear on your Interpreter Intelligence dashboard calendar, and you will receive an emailed confirmation with assignment details. If you are unsure if you have been assigned, you can always contact coordinators@deafservicesunlimited.com and the coordination team will let you know.

Please invoice for your assignments by via the Interpreter Intelligence dashboard (by closing the assignment)  as soon as the assignment is completed. Assignments should be invoiced no later than Mondays at 12:00 PM CST for the previous week’s assignments (Monday through Sunday).

Any assignments not invoiced by that time will be closed by DSU’s billing team, and will be paid on the same pay cycle.

For support on closing jobs, please contact our coordination team at coordinators@deafservicesunlimited.com.⁠

Please utilize the support request form (below) to request assistance from our Interpreter Intelligence support team. This is especially critical for troubleshooting errors with closing assignments and invoicing. Please include as much detail and supporting information (screenshots, attachments, etc.) as you can.