Interpreter Intelligence Guide for Providers
Interpreter Intelligence Guide for Providers
Interpreter Intelligence PortalAccess Portal
Login to Interpreter Intelligence to view your provider dashboard. From there you can easily review requests, accept or decline assignments, check assignment details, and submit invoices.
Login to your account or reset your password on the web portal
Update your profile and availability on the Interpreter Intelligence web portal
Review assignment requests and details on a mobile device
Accept or decline assignments on a mobile device
Accept or decline assignments on the web portal
Close jobs and submit them for payment on a mobile device
Close jobs and submit them for payment on the web portal
Frequently Asked Questions
What are my login credentials?
If you are logging into Interpreter Intelligence for the first time, both your username AND password will be the email address associated with your Gridcheck account. The password field is case sensitive.
Once you login for the first time, you will be prompted to change your password.
What is DSU’s Interpreter Intelligence token?
The token is “dsu”. You will be asked to provide the token when you login to Interpreter Intelligence.
When will assignments start showing up in Interpreter Intelligence instead of Gridcheck?
All assignments scheduled on or after February 1st, 2023 will appear in your Interpreter Intelligence dashboard. You will only need to login to your Gridcheck account to invoice for assignments that took place prior to February 1st, 2023. These invoices are due by March 3rd, 2023.
How do I invoice for my assignments in Interpreter Intelligence?
Closing a job in Interpreter Intelligence is the equivalent to submitting an invoice. When you close out an assignment you will be prompted to verify start and end times and add any pre-approved incidentals like mileage or travel time.
How can I keep track of my invoices and payments?
Each job you close and invoice for payment comes to DSU for verification and approval. Once your invoice has been approved, it will be available in your remittances list under the Receivables tab of your Interpreter Intelligence dashboard. All jobs submitted for payment will be verified on a rolling 2-week basis. Please check your Payment Schedule PDF for pay dates!
What if my rate is incorrect in my Interpreter Intelligence profile?
If the rates in your profile are incorrect, please submit a support request to our support team (below). During this transition, some interpreters may see their rates set to $0 in their profile. If this is the case, you can manually add your fee in the Misc Fee option when adding incidentals to your invoice.
Why isn’t my closed job appearing on my Receivables tab?
Closed jobs will only show up on your II Receivables tab once they have been approved by the DSU team. Our billing team reviews remittances once a week so if you don’t see a closed job listed yet, it will appear once it’s been approved.
When I accept a job request, am I then assigned to the job?
When coordinating providers for open assignments, DSU will initially reach out to you via an emailed job request. Email requests may be sent to multiple interpreters to gauge availability. Email requests include both “accept” and “decline” buttons, which relay your availability to DSU via the Interpreter Intelligence scheduling platform.
Selecting “accept” lets DSU know that you are available for the assignment, but you may or may not be assigned when you “accept.” If you are assigned and confirmed, the assignment will appear on your Interpreter Intelligence dashboard calendar, and you will receive an emailed confirmation with assignment details.
How do I know if I have a new assignment?
If you are assigned and confirmed, the assignment will appear on your Interpreter Intelligence dashboard calendar, and you will receive an emailed confirmation with assignment details. If you are unsure if you have been assigned, you can always contact email@example.com and the coordination team will let you know.
When do I invoice – or “close” – an assignment in Interpreter Intelligence?
Please invoice for your assignments via the Interpreter Intelligence dashboard as soon as the assignment is completed. Assignments must be invoiced no later than Mondays at 12:00 p.m. CST for the previous week’s assignments (Monday through Sunday).
Any assignments not invoiced by that time will be closed and moved to pending status to allow DSU to move forward with billing our customers promptly. If you miss this deadline, please reach out to firstname.lastname@example.org so our coordination team can alert our accounting team to include your invoice on the next Provider Pay Cycle.
I need additional help with Interpreter Intelligence – what do I do?
Please utilize the support request form (below) to request assistance from our Interpreter Intelligence support team. This is especially critical for troubleshooting errors with closing assignments and invoicing. Please include as much detail and supporting information (screenshots, attachments, etc.) as you can.
Interpreter Intelligence Support Request Form
If you have additional questions or are experiencing technical difficulties, please submit a support request form to our support team. We will follow up with you as quickly as we can to get your question or issue resolved.